Articles in this category Questions about my order We have a dedicated team that oversees your entire Eatogo experience, from the moment you place an order until it arrives at your door. However, we understand that things can sometimes go wrong. If th... What if I want to add something to my order? What if I want to add something to my order? You can reach out to our customer service team through the Help function in the app. We’ll do our best to ensure all the items you want are added to your o... What if my order is late? What if my order is late? Occasionally, unforeseen circumstances can cause delays in delivery. Whenever possible, we will proactively contact you if we anticipate that your order might not arrive with... Can I request a partial refund for a missing or incorrect item? Absolutely! If something wasn’t quite right with your order—like a missing dish or a mix-up—you can request a partial refund by selecting the “Partial Refund Request” option on our support site. Just ... Order issues (missing/wrong items) comming soon... Refunds and cancellations comming soon... Payment and billing help comming soon... Account access and login problems comming soon... Delivery tracking and ETA updates comming soon...